Agreement

These Terms of Service (the "Agreement") are an agreement between domenx.ru (Hosting provaider or "us" or "our") and you ("User" or "you" or "your"). This Agreement sets forth the general terms and conditions of your use of the products and services made available by domenx(collectively, the "Services"). By using the Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Services.

Order Acceptance

domenx may refuse to accept any order. Such refusal may not be unreasonable, however, and we agree to provide the Client with notice via email of any intent to delay or decline the acceptance of any order. domenx is not responsible for a lapsed registration due to outdated contact information being associated with the domain. If the Client need to verify or change this information, Client should contact our sales team via ticket.

Invoicing and Payment

Order:

Instant invoices are generated for services during the order process. These invoices are expected to be paid within 15 days. The unpaid orders are automatically cancelled after 30 days and fresh orders needs to be placed later on. The Order can be paid through by:

• Bank Wire Transfers
• www.webmoney.ru
• ChronoPay
• www.payza.com (Damaras Ltd., a private limited company registered in England and Wales under company number 8029472 and a registered office at Finchley House, 707 High Road, London N12 0BT, UK.)
• paysera.com (Paysera LT, UAB Code 300060819 Address Mėnulio str. 7, LT-04326 Vilnius)
• BitPay.com (BitPay, Inc 3423 Piedmont Road NE Suite 516 Atlanta, GA 30305 United States)

We accept payment cards of the following international payment systems:

• VISA International
• MasterCard

All operations on plastic cards are carried out with the help of electronic payment gateway ChronoPay (ChronoPay). ChronoPay specializes in providing security for online card payments. When making a payment, ChronoPay accepts your plastic card data, then this information is transmitted to the ChronoPay authorization server via a secure SSL communication channel. The data of your card is transmitted only in an encrypted form. ChronoPay uses the special technologies of card online payments to transfer information that are verifed by Visa and MasterCard Secure Code. All operations on your card are carried out in full compliance with the requirements of VISA International, MasterCard and other payment systems. The security of processing Internet payments through ChronoPay is guaranteed by international PCI DSS security certificates.

The activities of ChronoPay comply with the requirements of the Law on Personal Data. All actions with personal data of payers are made exclusively in the territory of the Russian Federation. In accordance with the requirements of international payment systems, once the payment is completed, your card data is not saved neither in the online store nor on the ChronoPay authorization server.

General

We will setup your account after we have received payment. Service may be interrupted on accounts that reach 5 days past due. As a client of domenx, it is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time.

Dedicated IP Address:

Orders for IPv4 subnets are processed only Monday to Friday, 7:30 am to 6:00 pm CET. Single IPs that are subject to charge, as well as IPv6 subnets and failover IPs, however, are immediately processed 24 hours a day, 7 days a week. In exceptional cases, it may take up to 24 hours for us to process an order for a single IP.

Backups and Data Loss

domenx is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files.

Cancellations and Refunds

Customers may cancel at any time via a cancellation form. Cancellations must be done through the cancellation option in the product and service details page in the Client Zone. The following methods of payments are non-refundable, and refunds will be posted as credit to the hosting account:
Bank Wire Transfers Checks
Bitcoin
There are no refunds on dedicated servers, administrative fees, and install fees for custom software(including windows OS licenses). There are no refunds on domain registration or renewal.

VPS / Dedicated servers

You must maintain your own backups.You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files. domenx reserves the right to reset the password on a dedicated server if the password on file is not current so that we may do security audits as required by our datacenter.

Price Change

The amount you pay for hosting will never increase from the date of purchase.

Coupons

Coupons or discounts are only valid towards the initial purchase, and do not affect the renewal or recurring price unless otherwise specified.

Indemnification

Client Content. Client is solely responsible for all Client Content. domenx has no obligation to monitor any Client Content and shall have no liability to you or any other Person with respect thereto. domenx IS NOT RESPONSIBLE OR LIABLE FOR THE LOSS, CORRUPTION OR OTHER CHANGES TO CLIENT CONTENT. Without limiting the foregoing, any feature(s) of the Service and/or Software that may permit the temporary saving or other storage of any Client Content is offered for Client’s convenience only and does not guarantee that the Client Content will be retrievable.

Disclaimer

domenx shall not be responsible for any damages your business may suffer. domenx makes no warranties of any kind, expressed or implied for services we provide. domenx disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by domenx and its employees.

Insurance

Under no circumstances will domenx be obligated to provide insurance coverage for any Equipment or data owned by the customer and hosted in the Premises.

Responsibility for Content

The customer is solely responsible for the content stored on and served by his servers.

Force Majeure

domenx further clarifies that it will not be responsible and/or liable for any damage, including special, consequential or indirect damage, which occurred due to or which may have been caused by fire, earthquake, war, terror attack, serious commotion of the public order, closure of or prevention of registration offices in any jurisdictions, shortage of reasonable resources or the supply of vital equipment for the system, action or negligence by a supplier or restrictions imposed due to rules or government regulations or orders, instructions by a legislative or regulatory authority, military or security restrictions, means for the prevention of fraud, or other causes which are not under its control.

Governing Law and Jurisdiction

This Agreement is governed by the laws of England.

Changes to the TOS

domenx reserves the right to revise its policies at any time without notice.